Realities of Conflict

The Five Steps for Conflict Resolution

Coworkers agree on a conflict resolution.

UMC.org

Coworkers agree on a conflict resolution.

Ryan McFarlin

Everyone has had to deal with conflict of some sort. Maybe it was an argument over something trivial, like the T.V. remote, or something more serious, like what to eat for dinner. Most people don’t know how to peacefully resolve these conflicts, however. The first step into resolving a conflict is to avoid getting into that argument in the first place. Unfortunately, the first step is sometimes not possible, and another step is necessary. This step is to identify what the conflict is about. This can involve asking the person arguing with you about what you did to upset them, and then allowing them to do the same. After this comes step three, which involves asking each other what could make things better and listing out those ideas. Step four is where both parties find resolutions they can both agree with and then identify which one is the best. The final step is to write down what you agreed upon in a sort of contract and include what you both can do to avoid future conflict. Following these simple steps will keep readers on good terms with their friends and peers, making life easier for everyone.